FAQ

Power up your day, the easy way

Got questions about renting, swapping, or charging? Weve got the answers. Stay connectedno matter where you are.

How do I become a Connect Partner?

Just fill up our form for a demo! Our power bank stations are free to use for public & private establishments. Earn a profit share with us when you host a Connect Power Bank Station. Learn more here.

I have a problem with my order

Our friendly customer support is more than happy to assist you with your concern. Feel free to reach us here:

  • Email: hello@connectph.co
  • Facebook: Connect Power Banks
  • Call: 0968 753 2787
What happens if I don't return the power bank?

It's yours to keep for a small price of ₱550! Now you have your very own Smart Power Bank that you can swap at any station for a fresh and fully charged battery.

What payment options are available?

Pay cashless with GCash, Maya, GrabPay, or ShopeePay. We also accept Visa and Mastercards.

What devices are supported?

Our power banks come with a 5,000mAH battery and built-in cables for iPhone, Android, and USB-C devices. Plug in, power up, and get back to what matters.

Is it really free of deposits?

Just link a valid e-wallet account to enjoy our rentable power banks deposit-free! Absolutely zero fees — pay only for the time you use. Charging up should be as easy as grabbing a snack.

Where are your charging stations located?

Download our app here to find our live locator! Find us at your favorite coffee shops, restaurants, convenience stores, and more.

How do I rent a power bank?

Download our app, pay a refundable deposit or link an e-wallet account, and scan the QR code on our power bank station. Charge up and return anywhere!

image of electric vehicle charging stations

Got any questions?

Leave us a message!

Have feedback, suggestions, or concerns? Let us know and we'll get back to you within 1-3 working days.

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